Welcome to HKinBox.com owned by OMBAB in Hong Kong. Ombab used to provide Web Design and eCommerce services but is now solely dedicated to this eCommerce venture.
These are the Terms and Conditions that apply solely to purchases within https://www.HKinaBox.com. Our goal is to bring you a simple, convenient and secure shopping experience.
REGISTRATION OF ACCOUNT
For the purpose of using online shopping services provided by Ombab for purchasing products under Ombab (the brand name referred below as, “Ombab”) on https://www.HKinaBox.com (the “Site”), you will need to fill in personal information and you can also register an account. In doing so and in your access and use of the Site, you agree to (where necessary) provide us with accurate, updated, and complete information of yourself in all respects for such purpose. By registering the online account, you fully agree to the Terms and Conditions of this page, Cookies Policy and the Terms of Use. You further consent to Ombab’s Privacy Policy on how we collect, use and disclose your personal data. Ombab is committed to complying with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of Hong Kong.
If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. Ombab reserves the right to only accept orders from you if you are aged 18 or over.
Generally, we would not ask you for your account’s password either in written format (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: safeguarding any passwords associated with your use of the account and our Services, and all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you become aware of or suspect any unauthorized use of your account or suspect any other security incident related to your account, please Contact Us immediately.
AVAILABILITY OF CONTENT
Ombab reserves the right to amend or withdraw any content on the Site at any time without any notice. Ombab shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).
TERMS OF SALE
By placing orders on the Site, you are offering to purchase a product, representing that you are of legal age to form a binding contract, and representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping center.
PRODUCT DESCRIPTION
Ombab will endeavour to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, you may however consider returning the product subject to the Return Policy provided below.
PRICING
Prices are based on Hong Kong Dollars (HK$) only. For your reference you can choose another currency on the front page, but the final checkout total cost will be based on HK$.
The prices of the products will be as stipulated on the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.
For the avoidance of doubt, Ombab reserves the right to adjust its prices on the Site from time to time without any prior notice to you.
SECURITY ONLINE
Ombab places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology. And only the owner has access to the administation of Site with a long complicated password that is changed often.
In case an item of your choice is temporarily out of stock when you are placing your order, we will notify you via email with information on the anticipated shipment date of the backordered item. Backordered items are generally shipped as soon as they are available. If for any reason you wish to cancel a backordered item, please get in touch with us by email or phone and we will be happy to assist you.
ORDER PROCESS
Orders are processed and shipped within 5 days, including weekends and public holidays; typically within 2 working days.
We only buy from local shops and wholesellers and send by e-Express at a Hongkong Post office. There is a 2 kg limit on these parcels so we remain the right to split up your order in more parcels.
MAXIMUM PURCHASE POLICY
Our policy stipulates that the total value of the order can’t be over hk$ 1000 and can’t be more than 12 items of the same product. Please contact Ombab at Hello@HKinaBox.com if you like to order more.
ORDER STATUS
The status of your most recent orders is available for checking on the Site. You may click on “Order Status” and login to your Account to view the status of your orders.
You can also track your order at https://www.hongkongpost.hk/en/mail_tracking/index.html with the tracking number. Note that sometimes it takes up to 24 business hours for the tracking information to be made available after the order has been shipped.
CANCEL YOUR ORDER
Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact us by emailing to info@HKinaBox.com. We may or may not cancel your order and our decision shall be final and conclusive.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Unavailability of item(s)
- Difficulty in processing your payment information
- Cannot ship to the address provided
- A duplicate order was placed
- Upon customer request
- Purchase limits have been exceeded
If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact us.
FIND A MISSING PACKAGE
In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you
1.Check with neighbours and family members
2.Look around the delivery location
3.Get in touch with HK Post.
SHIPPING
You can see how much we will charge for the shipping at the cart and checkout page. This rate may vary from the cost quoted at HK Post but is non-negotiable. In general it will be lower, and we don’t charge for packaging. We don’t offer free shipping.
Contact us if your country isn’t listed as a shipping destination. We do not accept P.O Box as a delivery address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
If the parcel is unable to be delivered after multiple attempts, it may be sent back to Ombab and we may cancel your order
CUSTOMS DUTIES & TAXES
Those ordered products for shipment to countries outside of Hong Kong SAR may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products because our store is about sending small giftboxes (which are usually seen as duty-free under a certain threshold amount). The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the said customs duties, taxes and fees. Clot Company Limited has no control over these charges and does not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes.
Regarding the delivery, you authorize Ombab to designate a carrier (“Designated Carrier”) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit on your behalf the taxes, customs duties and fees paid by you for such item.
EVENTS OUTSIDE OF OUR CONTROL
Ombab shall not be liable or responsible for any failure to perform, or delay in performance of, any of Ombab’s obligations under a contract that is caused by events outside Ombab’s reasonable control.
Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
- Delay or any disruption of services due to the use of public or private telecommunication networks
- The acts, decrees, legislation, regulations or restrictions of any government.
Ombab’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and Ombab will have an extension of time for performance for the duration of that period.
PAYMENT
We accept payments made by: Stripe, Visa, MasterCard and American Express.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
THE RETURN POLICY
We hope that you are delighted with your order. However, if you are not entirely satisfied for any reason whatsoever with your purchase, you may return any purchased items in their original condition for a refund within 4 days from delivery. Products must be unopened and in their original packaging. No returns will be accepted for opened or used products.
Refunds and exchanges will be processed within 7 business days upon receipt of the items. Refunds (excluding the initial delivery charge) will be made to the original form of payment.
Returns or exchanges for purchases made online will be processed in accordance with the Return Process below and will not be accepted for any return or exchange at Ombab shops or counters.
THE RETURN PROCESS
Contact Ombab at Hello@HKinaBox.com and provide us with the following information for verification: Order number and date, Product name and quantity which need to be refunded, Reason for refund and a photo of the product. 2. Pack the item(s) for return. 3. If your request is accepted, carefully pack the items into the box and attach the original receipt or packing slip. 4. Receive a Refund. Your refund will be credited to the original form of payment. No cash refund will be provided. Shipping fees or gift wrap is non-refundable.
Please note, due to varying processing times between payment providers, the time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.
General
The terms and conditions of Ombab e-Commerce shall be read together with the Privacy Policy, Cookies Policy and the Terms of Use. It is your responsibility to read, understand and comply with these terms and condition during your access and use of the Site. Ombab reserves the right to make changes to the Site or any part of these terms and conditions at any time without any notice to you. Please visit this page from time to time to check for any updates or changes to any part of the terms and conditions of Ombab e-Commerce (including its Privacy Policy, Cookies Policy and The Term of Use).
You must not misuse our Platform. You shall not use any automated systems or software to extract data from this Platform for any purpose. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Platform which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Platform. Any breach of this provision may constitute an offence under the applicable laws. In the event such breach occurs, Ombab will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.
It is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, or contains any type of suggestive, inappropriate, or explicit language. And don’t infringe on any trademark, patent, trade secret, copyright, or other proprietary right of any party. Our communication can’t contains any type of unauthorized or unsolicited advertising.
Limitation of Liability
Ombab warrants that any product(s) purchased from us through the Site is of reasonable quality.
Ombab’s liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). Ombab accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
Indemnity
All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, Ombab (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of these terms and conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
Enquiry
If you have any enquiry relating to any order you purchase on/through the Site, please contact us via email info@HKinaBox.com.
Jurisdiction
The terms and conditions of Ombab e-Commerce, together with the Terms of Use, Cookies Policy and Privacy Policy, are governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong shall have the exclusive jurisdiction in the event of any dispute or claim arising out of or in connection with the terms and conditions herein.